We hope this letter finds you well. We have truly missed seeing everyone in our office while we have tried to do our part in flattening the curve. As many of you know, we have temporarily stopped all office visits for the last two months in response to the Covid-19 pandemic. While safety is our priority, we must find a way to resume care while keeping both our patients and our staff safe from Covid-19.
We opened the office on May 18th. While we are aware that many of you may not be ready to leave your homes, we want you to know what measure we are taking to keep you and our staff safe.
Masks are required. We have been wearing masks in our office and Barnes Jewish West County Hospital does require all people that enter the building to wear masks or facial coverings. Please note that we cannot supply masks as we have a very limited supply. If you don’t have a mask/facial covering for your appointment, then we will need to reschedule your appointment. This policy may seem like overkill, but it is only to maximize patient and staff safety.
Please expect a call from the office to confirm your appointment. We will review the office policy with you. Please note that we also ask that you call prior to coming in for your appointment. This will allow us to ensure appropriate distancing. We ask that you observe appropriate social distancing in the waiting room. We are making every effort to quickly move patients from our waiting room into exam rooms. You can help this process by arriving at the time of your appointment, not early and not late. If you are late for an appointment, please understand that we may need to reschedule you to allow appropriate transitions and distancing for our patients and staff. If you are uncomfortable in our waiting room, you will be able to wait in the hall and we will come find you when the exam room is open. We also ask that you come alone. Please do not bring children, family, or friends. If you require a driver or assistance with ambulating, your caregiver will be able to come with you for the appointment.
Because of Covid-19 and optimizing safety for patients, we are only going to schedule 50-75% of our normal amount of appointments. Since we are limiting the amount of patient appointments each day, we do ask that you call or email us 24 hours prior to your appointment if you are not going to be able to make the appointment. This will allow other patients an opportunity to be seen in a more timely fashion.
We take cleanliness and safety of our office seriously. We regularly disinfect our countertops, door handles and waiting room throughout the day. Between each patient our exam tables are cleaned with a viricidal disinfectant. Of course, if you are sick, have a fever, or have had exposure to anyone that has been sick please call to reschedule your appointment.
We feel confident that we are able to provide the same quality care you have come to expect from our office in a manner that makes you feel safe, and we hope to see you soon. If you have any questions or concerns, please do not hesitate to contact the office.